1. WARRANTY PERIOD & STATUTORY RIGHTS
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Statutory Rights Notice: This commercial warranty is provided voluntarily by ORQA d.o.o. ("Orqa") and is in addition to, and does not affect or replace, your statutory rights under applicable EU and national consumer protection laws against the seller.
2-Year Limited Warranty: Orqa warrants that the purchased Product will be free from defects in materials and workmanship for a period of 2 years from the date of original purchase by the Purchaser. Orqa reserves the right to change or modify the terms of this warranty for future purchases without prior notice, subject to applicable law.
(a) Transferability: This warranty is transferable to subsequent owners exclusively when accompanied by the original Proof of Purchase (sales receipt or invoice) for all warranty claims.
(b) Limitations & Disclaimers: ORQA MAKES NO OTHER WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, REGARDING NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THEIR INTENDED USE.
(c) Purchaser Remedy: Orqa’s sole obligation under this warranty shall be, at Orqa’s option, to either (i) repair or (ii) replace any Product determined by Orqa to be defective. In the event of a defect, these are the Purchaser’s exclusive remedies.
(d) Dead on Arrival (DOA): A Product is considered "Dead on Arrival" (DOA) if it is defective immediately upon first unboxing. The Purchaser must report a DOA defect to Orqa Support within 7 days of receipt. Reporting a DOA does not restrict or limit statutory distance-selling withdrawal rights where applicable.
2. EXCLUSIONS - WHAT IS NOT COVERED
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This warranty does not cover:
• Flight & Crash Damage: Damage caused by collisions, crashes, hard landings, or physical impacts during operation.
• User & Assembly Errors: Damage resulting from improper installation, reverse power polarity connections (+/-), incorrect soldering, short circuits, or exceeding designated operating voltage/current limits.
• RF Thermal Damage: Damage to Video Transmitters (VTX), Radio Transmitters, or transceivers caused by powering ON the unit without a compatible antenna attached.
• Optical / Sun Damage: Burned, discolored, or damaged display screens on FPV Goggles resulting from direct sunlight exposure through the optical lenses.
• Environmental Damage: Damage resulting from exposure to water, liquid ingress, moisture, sand, or environmental contamination.
• Unauthorized Modifications: Damage resulting from unauthorized hardware or software/firmware modifications, attempted repairs, or servicing by anyone other than Orqa or an authorized Orqa service center.
• Wear and Tear / Consumables: Parts subject to natural degradation or wear from regular use (such as batteries, cables, antennas, foam padding, straps), unless the defect occurred directly due to a material or manufacturing flaw.
• Acts of God: Damage due to accidents, natural disasters, lightning, or severe weather.
3. LIMITATION OF LIABILITY & DAMAGE LIMITS
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ORQA SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, LOSS OF PRODUCTION, OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.
In no event shall the financial liability of Orqa exceed the individual purchase price of the Product on which liability is asserted.
As Orqa has no control over the final use, setup, assembly, software configuration, modification, or misuse of the Product, no liability shall be assumed nor accepted for any resulting damage, property loss, or personal injury. By the act of using, setting up, or assembling the Product, the user accepts all resulting liability.
If the Purchaser or user is not prepared to accept the liability associated with the use of this Product, the Purchaser is advised to return the Product immediately in new, unused, and unopened condition to the place of purchase.
Governing Law: These Terms and Warranty Policy are governed by Croatian law (without regard to conflict of law principles).
4. WARRANTY SERVICE & REPAIR PROCEDURES
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Questions & Technical Assistance: Your local hobby store or reseller cannot process direct factory warranty repairs. Once assembly, setup, or use of the Product has started, you must contact Orqa directly. Contacting Orqa enables fast technical diagnosis and service resolution.
• Email Support: support@orqafpv.com
• Official Portal: https://orqafpv.com
Inspection & Return Approvals (RMA): Return of any Product by the Purchaser must be approved in writing by Orqa before shipment. Contact support@orqafpv.com to receive Return Merchandise Authorization (RMA) instructions.
Default shipping will be arranged in agreement with an Orqa support agent via tracked courier services (e.g., DHL). Orqa is not responsible for merchandise lost or damaged in transit until it arrives and is accepted at our facility.
NOTICE - BATTERY SHIPMENTS: Do NOT ship damaged or swollen batteries to Orqa under any circumstances. If you experience an issue with a battery, contact Orqa customer support for guidance.
Warranty Assessment: To receive warranty service, you must provide your original sales receipt verifying the proof-of-purchase date. Provided warranty conditions are met, the Product will be repaired or replaced free of charge.
Non-Warranty Repairs: If a repair is determined not to be covered by warranty (e.g., crash damage), Orqa will provide an estimated repair and return shipping cost. Repairs will proceed only upon Purchaser approval and receipt of payment.