In some YouTube videos (Joshua Bardwell) Ivan said, that EVERY pre-order bundle till 31.12.2019 will get the orqa fpv connect for free (and there will be three faceplate buffers) - so I quickly ordered the pre-order bundle.
As the package arrived in late January, I was excited but also very sad to see "only two antennas, the battery case and just one faceplate buffer".
I have so many bad experience with my orqa goggles:
- missing pre-order bundle parts (buffers, connect module)
- faceplate buffer falling of all the time
- headstrap broken by inserting the orqa battery
- not compatible with my vrx module (eachine pro58, needed and bought rapidfire instead)
- needed adapters for my antennas
As a blogger with a brand new fpv blog i wrote down everything about my experience (not much positive: https://km-fpv.blogspot.com/p/orqa-fpvone-pre-order-bundle-de.html).
This goggle in fact is the best i've seen...but i haven't seen much! But there's so many problems, can't think about that's only happening to me!?
PS: hope this is all the text i wrote in "random", where the text got cut short and i can't reply...why?
please stop it! respect me and don't bother me with any kind of "lol/hahaa/just kidding", i can't find any fun in this. i'm totally pissed on how this all went now. i'm also unhappy with things 'bout orqa fpv and the bundle things. my retailer was listet to be part of the getfpv-like pre-order bundle but he doesn't do so.
i'd like to have orqa to discuss this dispute.
please, if you need your concerns addressed, feel free to reach out to our support anytime.
I really do not know where have you seen the information that your reseller will have FPV.Connect for free. That is something you should have asked your reseller before going out with information like this, because this is not true.
Also, faceplate is something you get from your reseller, so this is another issue which is not directly related to Orqa.
Orqa FPV.One works with all of the receivers on the market, only the module cover is designed for rapidFIRE to fit.
Also, integration exists only with the rapidFIRE, and these are the things that were all clearly stated on our product description, so you can't blame our company for something that was said before you bought them, not after.
If your strap had broken, or even the faceplate, we are more than happy to send you new ones :)
I did in fact ask the reseller/retailer/support from flyingmachines but they never responded. and they only respond now, after buying the goggles and say that i have to reach out to orqa.
in germany, the situation is this: unclear
i also asked for replacement (different) faceplate and they also said "ask orqa support", but orqa support didn't react as i've tried in Feb 2020.
i've paid 699 EUR for the pre-order bundle to just receive the goggles, antennas and battery? no fpv connect module? so i probably had saved money if i had the opportunity to order from us reseller and would have gotten more?
for the module, yes "rapidfire cover only", but "works with all modules" is not the same.
didn't know/see that my module can't be used because i can't reach the controlls.
maybe this is my fault and i'm sorry for that!
how do i exactly reach out to support for the faceplate and headstrap?
Submit a ticket on this very same portal or write an email to firstname.lastname@example.org!